Words Matter

“Recognizing that words have consequences, that choices made by people in power can have a direct impact, not just on behaviours, but on our very institutions, is an important thing…What we choose to say, what we choose not to say, how we say it, has consequences.” Prime Minister Justin Trudeau, Canada, National Post, January 8,Continue reading “Words Matter”

BURNOUT

According to the World Health Organization (WHO), burnout was first linked with helping professions in the mid-1970s. Burnout has broadened beyond helping professions to other industries today. Burnout is a syndrome that includes: emotional exhaustion, disillusionment, and withdrawal. Symptoms include low energy, chronic fatigue, weakness, weariness, increased susceptibility to illness, frequent headaches, nausea, muscle tension,Continue reading “BURNOUT”

Email Etiquette

What does email etiquette have to do with leadership?  It  leaves an impression and shows your character. A 2013 study by Modeuro Consulting found that about 80% of email traffic is considered useless and only about 21.5% of emails get opened.